Wyndham Hotel Group is the world’s largest and most diverse hotel business, with a global portfolio of nearly 8,000 hotels and approximately 683,300 rooms in 73 countries. We’re a hospitality powerhouse, with 16 iconic brands united by the richest and simplest rewards program in the business, Wyndham Rewards.Summary:
The role holder will contribute to the performance of the hotel by facilitating the hiring and retention of exceptional talent as well as driving HR processes, associate engagement, learning and development, performance and talent management and compliance initiatives within their local area.
This is a HR Generalist front line role responsible for the delivery of activities, processes and procedures which support the existing team and the growth of the business. They will build positive and effective working relationships with the corporate WHG team and the hotel management team in order to drive development, effectiveness, engagement and retention in line with the needs of the business.
They will work to ensure the roll out and execution of key Human Resources initiatives including but not limited to, organisational design, associate development, performance management, employee relations, compensation resource planning and talent management.
Understand the unique roles and responsibilities, strategic HR goals, and business needs of the hotel.
Develop and build a high performing hotel team.
Develop an annual integrated HR plan that that meets the commercial goals of each Hotel within the area and the Corporate HR objectives. This plan will be formally reviewed and updated on a quarterly basis.
Provide governance by maintaining a consistent application of policies, manuals, handbooks and processes and all other potential elements of the associate life cycle, tracking key measures which will provide indicators of the company’s personnel related performance.
Take an active part in various HR projects to drive the people agenda in EMEA.
Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, performance, grievance and workforce change situations.
Maintain awareness of best practice and employment legislation in the area in order to navigate employee relations activities in alignment with the values of the Company.
They will also implement companywide HR policies & procedures.
Compliance and Legal
Maintain and retain personnel data to ensure full compliance and integrity with local and international standards. This will include utilization and ownership of data in the Hotel HRIS / Oracle system.
Create and maintain labour contracts and all other employment documentation throughout the associate life cycle.
Provide and seek specialist advice regarding employment law best practice and compliance in order to answer the needs of the business.
Comply with mandatory procedures regarding official personnel reporting, and documentation required by Portuguese law.
Recognition and Reward
Ensure the hotel has a clear compensation and benefits strategy that is in line with the Company policies.
Take responsibility for the hotel payroll on conjunction with the finance department.
Promote and engage with employee recognition programmes to ensure the retention of exceptional performers and the aspiration of all employees.
Follow the company Compensation & Benefit polices & procedures.
Business Results Reporting
Administer the HR business results and submit the data for the HR Balance Score card on a monthly basis to the Regional HR Manager.
Take responsibility for the achieving the Annual People Targets.
Employee Engagement and Communications
Strive to increase associate engagement by promoting a positive work environment where each associate is informed and proactive about the overall business goals.
Ensure the consistent delivery of business and associate information with transparency so that each associate understands how they contribute to the company’s success.
Ensure maximized participation in the annual Associate Engagement Survey (AES) and drive a relevant action plan to continuously improve the Associate engagement year on year.
Ensure there is an active WYNCom in place with targets, regular meetings and event action plan driving Associate, Community and Sustainability Engagement in the hotel.
Ensure to implement and drive the Count On Me culture in the hotel by ensuring management acting as role models and facilitating the Count On Me training on a regular basis.
Talent Development & Performance Management
Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
Facilitate the performance management cycle and ensure that compensation and performance are linked to provide key and exceptional performers with reward in line with their achievements.
Design and execute the annual training plan. Liaise with external partners and property managers to achieve training goals.
- Communication and interpersonal skills
- Business acumen
- Analysis and interpretation
- Detail orientation
- Customer service
- Cultural sensitivity
- Relationship building
- People management
- Influencing and consultative skills
- Resolution focus
- Training Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.
- Educated to bachelor’s degree level or beyond in Hospitality Management and Human Resource Management
- Generalist HR experience including compensation, performance management, talent management, resourcing, coaching and employee relations.
- Fluency in verbal and written Portuguese and English is essential
- Strong knowledge in Portuguese labor law is important
- Experience utilizing key HR led systems databases for employee data management, ideally Oracle, Taleo and Success Factors
- Must be a highly capable user of Microsoft office programmes including Excel, Word, PowerPoint and Outlook.
- Previous working experience in a truly global work environment is an advantage
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