Front Office Manager M/F - Mercure - United Kingdom

Mercure Daventry Court Hotel is a stylish and modern 4-star hotel located in a Saxon market town, nestled within lovely grounds and boasts a delightful inner courtyard. Daventry Court Hotel has 150 rooms and conference facilities with free Wi-Fi and parking for your convenience. Our on-site bars and restaurants offer excellent locally sourced food, with 24-hour room service also available. Superbly located, this hotel is close to Silverstone, Althorp House and Towcester racing tracks and Canons Ashby.

Key Tasks: 

The Responsibilities 
• Effective coordination and supervision of all guest arrivals and departures

• Responding to guest feedback in an efficient and proactive manner and implementing changes to prevent reoccurrence

• Effectively communicating with all departments of the hotel to ensure customer satisfaction is consistently achieved

• Managing customer relations to deliver truly memorable experiences for our guests

• Controlling costs & wages through effective staff

• Utilisation of the Front Office system to meet operational needs and produce accurate reports

• Lead, develop and train the team of Front Office professionals

• Ensure safety, security and legislative requirements are being met