Jim Caldwell is the CEO and President for Omni Hotels & Resorts. In this role, he has established the vision for the luxury hotel brand while ensuring that all operational areas within the company are aligned to achieve its long-term goals and objectives.
Caldwell has a long tenure with the Omni brand. He has served as CEO for Omni Hotels & Resorts for the last 13 years, as well as President of TRT Holdings, Inc., a privately-owned, diversified holding company. TRT Holdings, Inc. purchased Omni Hotels & Resorts in 1996, and at that time Caldwell was named President and served in that role until 2004 when he was named CEO. In 2017, Caldwell took on the expanded role of CEO and President.
During the early years of the company, Caldwell developed the framework that has been instrumental in the growth, development and management of the Omni brand. It was Caldwell’s strategic vision to establish Omni Hotels & Resorts as a brand known for enhancing the guest experience through a high level of personalized service. This has been achieved through the company’s “Power of One” associate empowerment program and service philosophy. It reflects the belief that every guest interaction is an opportunity, or a moment, for an associate to delight a guest and deliver a memorable experience.