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Hospitality ON Event - Awards

Worldwide Hospitality Awards

Thursday 21 November 2019 à 18:00

En cours - Manager of the Year


Campaign - Test the experience ... discover excellence

With over 30 years of senior management experience in the luxury hotel industry, I am the General Manager of Le Grand Pavois Hotel

In any hotels I had to work with, I was always driven by what we call "passion for service". I believe that passion for service is the essence of great hospitality, and it affects how we hire, train and measure our hotel team.
I have often tried to define "passion for service", and I think it comes down to this : passion for service is service with a smile - but also with the heart. When someone has a passion for service, making others comfortable and happy comes naturally. And when passion for service is in a person's DNA, you can clearly witness this inherent desire to please and delight. For someone like this, hospitality is not scripted but is sincere, warm, kind and generous.
This can affect employee interviews and recruitment. Is a candidate someone who would take joy in turning a standardized welcome into a treasured moment, replacing a generic fruit basket perhaps with a caring, prsonal gesture that will never be forgotten ? Does a team member delight in making people happy ? Does the prospect candidate have THE THREE AS : Appetite and most important Attitude ?
Standards of excellence are key performance drivers, and they are powerful pillars of our success. We are fortunate that we can also measure and reward our employees based on how they actually make guests feel. For me, the greatest measurement of a team member's performance is when a guest tells me that the employee has brought him or her joy. When it comes to leading a hotel, it honestly doesn't get much better than that.

It took me very short time to say yes to the Owner when I have been called asking me if I would love to be the "pilot" of this hotel with a major challenge the of this amazing hotel located in Antibes Juan-les-Pins

In addition, and to follow my dream and catch the moon as we say everything seems impossible until it's done George Mandela, I wanted to prouve myself that I can create, as a business woman, my own company which I did as CEO under name "Your Women Experience".

These business women, these active women, these entrepreneurs, these women who take care of themselves - I have hosted and worked with them for more than 30 years in the luxury hotels I have worked for.
I know better than anybody their preferences, their standards, and their specific expectations.
Because every woman deserves to live the hotel experience they have always dreamed of, I created for them Your Women Experience.

Our goal? To pamper women by offering no not flowers but more so - our Excellence Bouquet.

I had so many opportunities in my like I always keep it up and never give up.



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