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Hospitality ON Event - Awards

Worldwide Hospitality Awards

Tuesday 30 November 2021 à 18:00

En cours - Best Digital Transformation


Campaign - CityHub

CityHub is an urban hotel for digital natives. Stay in your own Hub and tune in to the city 24/7.


Millennials have taken the hospitality industry by storm. Upending conventions that have been around for ages. These digital natives have the world at their fingertips and won’t settle for less. They know what their time is worth and are looking to draw the most out of every experience that comes their way. When travelling, their curiosity takes them deep into the fibers of the city where they seek authentic interaction with peers, local communities and culture.

CityHub is a lifestyle brand that is exploring the unchartered waters of the industry. We cater to the wishes and needs of this generation of curious and savvy nomads and make sure to always stay one step ahead. Serving up the best of both worlds: travellers experience the comfort of a hotel combined with the feeling of community and the affordability of a hostel. But that’s not all. CityHub integrates state-of-the-art technology and free WiFi-to-go with local superstars who connect travellers with the best the city has to offer. We open doors that have always been closed.


We stay out of the way and let our travellers roam free, meet new people, explore and pretty much do whatever they want. By checking themselves in they activate their RFID wristband and serve themselves a beer or cocktail from the bar in our Hangout. The Hangout is the beating heart of CityHub and merges the reception, lounge and bar areas. Whether you need to take refuge after a long night out, or want to hook up for a new adventure, this is the place to be. The informal setting with comfortable couches, communal tables and private alcoves creates a natural atmosphere where connections are made and where you feel right at home.


At CityHub we want to always be available for our travellers. They can download the CityHub App when they make their booking and start chatting with the CityHosts to begin planning their trip.

Once they've checked in, the app is connected to their Hub and allows them to control it and personalize it, adjusting the mood-lighting or setting a light alarm. With the app, the CityHost can be by their side throughout the stay, replying to questions, booking restaurants or museums or sending them tips on things to do or places to go to. Travellers will get access to information tailored for them by a local buddy, the CityHost, who's connected to what is on in their city and eager to share it.


To allow all of our travelers to receive guidance from the CityHost via the App, wherever they are and without roaming costs, we have joined forces with TMobile to offer WiFi-to-go. A portable router giving access to free high-speed WiFi anywhere in the country. With this feature, we are able to contribute to the ultimate travel experience for travellers who always want to be online.

About CityHub

CityHub is an initiative of college friends Sem Schuurkes and Pieter van Tilburg. The young entrepreneurs set a goal of improving the traditional hotel experience in line with the current zeitgeist and technological capabilities. After a successful crowdfunding campaign, they opened the first location in Amsterdam in 2015 followed by a second in Rotterdam in 2018. Right from the get-go CityHub has been featured among the best-rated hotel experiences on TripAdvisor and other well-known booking websites. Currently, Cityhub is a pioneer of the hub concept expanding internationally.


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