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Hospitality ON Event - Awards

Worldwide Hospitality Awards

Tuesday 30 November 2021 à 18:00

Candidat - Best Innovation in Hotel Concept

Aquila Elounda Village Resort & Spa

Campaign - True Romantic Heaven

Cette candidature n'est disponible qu'en anglais / This application is only available in English.

Surrounded by crystal-clear water of the Mirabello bay, the Elounda Village Resort & Spa offers an isolated sanctuary for couples to celebrate love and passion.

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Our hotel was a pioneer in adapting the adult’s/couple’s only concept providing guests with a serene environment for more than ten years. The decision on adopting this concept was based on our clientele’s profile.

Gaging our clientele’s needs, a qualitative survey was carried out so as to identify, verify and highlight, Key Satisfaction Drivers, held in value by our holidaymakers. Via the implementation of a forced entry grid approach, a representative sample of each nationality was asked to nominate and then rank the most important satisfaction drivers according to their valued opinion.

The segmentation models completed by our marketing team provided us with a detailed insight into consumer behavior and holiday preferences. This project allowed us to group guests into ‘clusters’ depending on their primary holiday expectations. Identifying that the vast majority of couples customers sat within the ‘Sunseekers’ cluster, seeking tranquility, romance, exceptional culinary experiences and high-end service, confirmed the ideal match for our clientele was to implement the adults only concept.

Our Architectural and interior decoration teams were brought onboard to assist in providing facilities and services in total alignment with the concept. Renovation of certain areas of the hotel was carried out for the implementation of this concept at different stages. Rooms and facilities of the hotel were re-designed and re-decorated to approach the adult’s only concept. Our Spa center was enriched with treatments exclusively designed for couples and tailor made romantic dining options for two are offered in secluded locations.

Adult-only hotel –The hotel is completely child free.

Designed for just the two of us – Everything is designed for adults and everything is designed for couples, so double sun loungers as well as restaurant tables set for two are the norm. SPA treatments and massage rooms, are set for two. As far as room design is concerned, double sinks were placed in bathrooms, all rooms were equipped with high-end, state of the art audiovisual equipment, extra-large beds, seating for two inside the room, as well as sunbathing loungers for two in exterior area of the room. Specific color schemes were chosen to subconsciously assist relaxation and enhance romance.

Relaxing atmosphere – Elounda Village Resort & Spa is all about rest & relaxation. Daytime and evening activities will be low-key and unobtrusive. Lighting in all F&B outlets as well as all public areas is dimmed so as to create the appropriate ambiance and the soft mood, setting music playing at low volumes.

Great settings – Surrounded by colorful seaside gardens built on a hilltop overlooking Mirabello bay, key architectural elements have been utilized to provide guests with separated romantic corners, enhancing the senses of romance and individuality, just footsteps from the beach.

Contemporary style – The hotel sits at the luxury end of this spectrum. Smart, contemporary furnishings, great pools and lavish gardens embrace guests with feelings. A recent restyling has also been inspired by the classical elegance of exterior Cretan architecture, blend in natural tones and stone paving.

Top dining scenes – Multiple dining options are on offer around the hotel. A Gourmet Main Restaurant sets a new standard for the industry, while the three onsite A la Carte Restaurants nobly emulate each other, in an on-going effort to present out clientele with mouth-watering culinary experiences.

Dreams do become a reality at Elounda Village Resort & Spa. Pampering and relaxation are essential elements for those guests who seek a sophisticated and comfortable getaway in a serene environment with breathtaking views.

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