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Hospitality ON Event - Awards

Worldwide Hospitality Awards

Thursday 21 November 2019 à 18:00

En cours - Manager of the Year

Action Hotels Company

Campaign - Nicolas Anghelopoulos - Cluster General Manager ibis Seef Manama & ibis Styles Diplomatic Area

With this letter I, Nicolas Anghelopoulos, General Manager of Ibis hotel Amman Apply for “Manager of the Year” for the “2019- 20ème Edition des Worldwide Hospitality Awards” for Action Hotels Company within “Ibis hotel Brand”


Within the last 2 years, I have led the Ibis Amman Hotel successfully and has demonstrated excellent leadership towards both internal and external hotel guests, through leading by example and incorporating a management strategy of bottom to top rather than top to bottom. I have always believed that the hotel team is the turning point for a successful journey and by empowering them the hotel KPI’s will be driven positively year after year.

My first vision of equally and in parallel to implement a  triple strategy in 1- Controlling expense without affecting brand quality, 2-Increasing hotel performance in both top line and Owner’s return & quality customer experience and, 3- Be responsible in social responsibility towards the local community, has led to achieve remarkable results in all fields through the below initiatives:

  1. Placing individual quantitative & qualitative KPI’s for senior level management with set targets to achieve.
  2. Implementing depleted stock method in Food & Beverage department with controlled weekly flash cost strategy.
  3. Implementing a vast strategy in reducing hotel utility cost compared to budget and against Last year.
  4. Implement “Pulse” Technology and piloting it with the owning company hotels. A technology that shares live a satisfaction or a dissatisfaction of a guest during his stay via a phone message thus converting a dissatisfaction to a gratification and drive positive reviews on all social community platforms.
  5. Empower line associates team to take immediate actions to rectify a guest dissatisfaction by giving them a vast yet a controlled authorities that exceeds their level of authority.
  6. Participating in HORECA Jordan for the first time in 10 years of hotel operations (Competition in Salon Culinaire) in 2 categories against 5 star Hotels and grasping 2 medals (Silver & Bronze).
  7. Be involved personally 5 times a week continuously to field visits with Director of Sales & Sales team to key accounts and potential accounts to liaise a familiar yet professional bound with bookers and operational team.
  8. Convinced Owning Company to approve a total salary increase for all team with no exception to be equally fair to everyone & to create loyalty to hotel.
  9. Created tied bounds with KHCC (King Hussein Cancer Center) & AIWA (All International Woman Association) on social and humanitarian aspect, by hosting twice a year two charitable events for Kids with cancer and Orphans.

Due to these initiatives the below results were achieved:

  1. Increase of Top Line revenue year over year 2018-2017 by 3.3% & maintain same revenue 2019 Vs 2018, Circa:
  • YTD 2017 Top Line Revenue $ 2,732,853
  • YTD 2018 Top Line Revenue $ 2,843,697
  • YTD (as of September 2018) Top Line Revenue $ 2,106,895
  • YTD (as of September 2019) Top Line Revenue $ 2,111,108
  1. Increase Gross Operating Profit Year over year 2018-2017 by 16.15% & 2019 Vs 2018 YTD by 2.1%, Circa:
  • YTD 2017 GOP $ 874,512
  • YTD 2018 GOP $ 1,015,745
  • YTD (as of September 2018) GOP $ 783,104
  • YTD (as of September 2019) GOP $ 799,549
  1. Overachieved guest reputation score target by 200% and results as below.
  • YTD 2017 GSS 74/100
  • YTD 2018 GSS 77/100
  • YTD 2019 GSS 79/100 (As of September 2019)
  • Ranked in Top 10 by “Travelmyth” for the year 2019 in category:  3 Star Hotel in Amman1
  • Selected in 2020 “Hotel of The Year Awards” in category: Best Value Hotel Middle East 2020
  • Tripadvisor Moved in ranking from 25/162 Hotels to 19/194 hotels in Amman for the period January 2018 till September 2019
  1. Certificate recognition from KHCC & AIWA communities to our yearly social human contributions as illustrated below.2


With the above illustrated I feel that I strongly meet the honor of winning the “Manager of The Year Award” in 20ème Edition des Worldwide Hospitality Awards- 2019, As I have achieved the above results by leading with passion and believe that YES WE CAN DO, rather than YES I CAN DO is the success story that we seek and results illustrated the conformity of the strategy.

 Finally, thanking the committee for the time taken to review my application summary.  


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