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Hospitality ON Event - Awards

Worldwide Hospitality Awards

Thursday 21 November 2019 à 18:00

Finaliste - Best Digital Transformation

ACCOR

Campaign - Welcome-In

Welcome-in allows the hotels to connect with their guests through a more personalized welcome. No more desk ... No more barrier between the guests and the hotel team …

Photo Mobilité - Hospitality Awards 2.jpg

Welcome-in allows the hotels to connect with their guests through a more personalized welcome. No more barrier between the guests and the hotel team … we take away the reception desk and thus avoid the uninviting feeling of going to a "check point". When coming into the lobby now, guests and locals feel like "coming home" in a vibrant space. Thanks to the seamless approach, allowed by the new PMS, Fols Mobile, the guests feel welcome and the teams are really there, totally focused on the guests. As the check-in process is more fluent and paperless, the teams can spend more time discussing with the guests, finding their preferences and creating a caring moment.

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