Operations

plus

The "crème de la crème" of spa attitude

4 min reading time

Published on 07/09/09 - Updated on 17/03/22

ESPA, Cinq Mondes, Spatality, Raison d’Etre, After the Rain: all these businesses have developed alongside the formidable surge of wellbeing spaces at properties around the world. These actors started with the launch of a line of specialized products to become the strategic partners of hotel groups today. Their know-how ranges from the initial conception of a spa to follow-up on operations, including recruitment, training and quality management. While they will not reveal their little secrets, these specialists have their own recipes and in-house software to analyze results and optimize management of scheduling, which is strategic along with the additional sale of cosmetic products (between 15% and 40% of a spa’s revenues).

After the RainRaison d’Etre

Relatively unassuming as a brand, Raison d’Etre has become a necessary partner for many luxury groups such as Amanresorts, Four Seasons and Capella. In choosing its partners, Raison d’Etre approaches hoteliers for whom the spa is an integral part of the property’s scheme. The management contract is the preferred modus operandi of the Swedish brand that develops tailor-made spas with the participation of architects such as Arata Isozaki, Fosters & Partners and Wilson & Associates. Upon opening, the teams of Raison d’Etre remain on site for one or two weeks to help managers grow accustomed to the house reporting system. Follow-up then takes place via regular telephone appointments in addition to management visits, audits and ongoing customized traing visits to secure quality and standards adherence. Raison d’Etre is mainly involved with the spa managament recruiting but defines profiles for other positions that are in harmony with the concept.Having launched its product line in 2007, After the Rain is a new player. But the brand is already present in the 16 residences of the Compagnie de Gestion Hôtelière, the operating subsidiary of the Groupe Maurice Giraud, in the French Alps, at the Renaissance Paris Vendôme, as well as in Taiwan and Seoul. Several new openings have been announced for Jeddah and Sofia, as well as for Paris at the St James & Albany in January 2010. These developments rely on the exemplarity of the After the Rain urban day spa in Geneva, one of the biggest urban spas in Europe. The group relied on Swiss excellence to develop through franchising. Architectural concept, procedures for reception and treatment protocols: the transmission of signature savoir-faire is accessible through an entry fee and 3 to 5% royalties on revenues. For those opting for the exclusive sale of products, the...

This content is for subscribers only. You have 80% left to discover.

Every week, the HON team brings you an expert look at the world of hospitality.

By becoming a member, you will have access to a complete ecosystem: exclusive content, jobs, etc.

BECOME A MEMBER

Already a member ?

For further

Every week, the HON team brings you an expert look at the world of hospitality. By becoming a member, you will have access to a complete ecosystem: exclusive content, jobs, etc.

BECOME A MEMBER

Sign up to add topics in favorite. Sign up to add categories in favorite. Sign up to add content in favorite. Register for free to vote for the application.

Already signed up? Already signed up? Already signed up? Already registered?