Franck Gervais, CEO HotelServices Europe, AccorHotels took the time to answer our questions at the Global Lodging Forum, on April 9-10, 2018, at InterContinental Paris Le Grand.

On the agenda for this interview:

1) What are the customer experience priorities for 2018?

2) Which geographical areas in Europe will you favor for the development of the hotel supply?

3) AccorHotels has teamed up with SNCF to relaunch the Orient-Express brand. What are challenges are expected for developing the supply?

The Global Lodging Forum is a unique opportunity to exchange between professionals, to learn from points of view outside our profession, to ask the right questions and find answers together.

Find out more about the TourInvest Forum, the Worldwide Hospitality Award and the Global Lodging Forum on our store.

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