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Hotel Security: Protecting guests while leaving them their freedom

Alongside the comfort that is essential to the hotel industry is security, which can be a real brain teaser for hoteliers who must guarantee the security of their guests without drawing too much attention, particularly in this period following the terrorist attacks in Paris.

When it comes to the physical security of their hotel clients, hoteliers often find themselves faced with a dilemma: making the hotel feel safe for guests without infringing on their wellbeing by creating too many restrictions.

Although attacks, regardless of their nature, remain rare at hotel properties considering the number of people passing through them, hoteliers are implementing different types of measures to guarantee this fundamental service of their activity, and their preference if for discretion. The results of a survey carried out by Hospitality ON, with Olakala, show that human vigilance plays an essential role in security. Thus, 59% of professionals are sensitizing and training their employees to guarantee the property's security. On the other hand few hoteliers surveyed say they use private security agents, which are pretty much the privilege of the upper upscale and high capacity hotels that host events or are located in very sensitive areas.

Nonetheless, as in many fields, technology backs humans and is widespread on the sector. The installation of surveillance cameras is thus the most widespread for guaranteeing their properties' security, and was mentioned by 70% of those surveyed. Next up is the installation of electronic locking systems that make it possible to record comings and goings in different areas of the hotel, affirmed by 46% of respondents. Finally considered too discrete for most hoteliers, automatic control systems at the entry to hotels (security gates) were mentioned by only 15% of them, which is nonetheless not negligible and will probably grow .

Another remarkable fact is that the vast majority of hotels do not hire an outside service for their security. Some 93% have an internal service, while only 7% outsource their security.

Shortly after the terrorist attacks in France's capital, the security of tourists has been at the core of all discussion. Nonetheless, few hoteliers have chosen to implement additional drastic security measures within their properties, aside from a few more intensive verifications of cars, packages, and identity. The sector is nonetheless reassuring for tourists, especially in the capital, while the authorities have reinforced security measures.

Didier Le Calvez, general manager of the Bristol in Paris and president of the UMIH Prestige, recently launched a campaign to encourage foreigners to travel to France: "After the recent events in Paris, security measures have been heightened by French authorities, as was the case in the United States. France is as safe as any other destination."

Also read:

  • Paris attacks: Hospitality takes a hit, but is expected to stand strong
  • Paris: terrorist attacks continue to raise concern in the hotel industry
  • Hotel Security: Minimized Yet Fortified

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