International healthcare experts will help improve procedures for Lead With Care, the company's new global program, and provide guidance as part of a broader collaboration.

Four Seasons Hotels and Resorts has entered into a consulting agreement with Johns Hopkins Medicine International, the global division of Johns Hopkins Medicine with expertise in health care and research, to inform Four Seasons' health and safety decisions as the COVID-19 pandemic evolves. 

In this new environment, our singular goal is to provide customers, residents and employees with the confidence and assurance that their health and safety is our top priority.

John Davison, President and CEO of Four Seasons Hotels and Resorts

This new program is designed to provide genuine care and the highest levels of service, enhancing procedures to protect our guests, residents and employees, while ensuring that they feel safe and secure.

Built on healthcare expertise and access to state-of-the-art technology and tools, the Lead With Care program is designed to provide care, confidence and comfort to all Four Seasons guests, employees and residents in the new COVID-19 environment. The new program defines clear procedures that teach Four Seasons employees to care for guests and other employees.

In addition to already routine measures such as increased use of sanitizers and masks, as well as increased cleaning and sanitation, our Lead with Care program will enhance our tools and training to provide an experience built on safety and trust.

Christian Clerc, President of Global Operations, Four Seasons Hotels and Resorts

 Four Seasons will work closely with EcoLab and International SOS. In addition, the group continues to invest in its App and Chat, which gives guests more control over how they engage with others.

The program contains Lead With Care training to empower employees so that Lead With Care procedures are thoughtfully and carefully applied to balance guest safety with personal comfort and reassurance.