“The new generation of employees is also the new generation of customers”

8 min reading time

Published on 19/09/22 - Updated on 23/10/24

©J. Kelagopian Hyatt Staff

Interview and discussion with Stéphane Carrière, Director of Human Resources at Hôtel Martinez - Cannes, about how the hotel is evolving in order to recruit and retain employees.

How to define a property’s corporate culture

Our hotel is managed by the American company Hyatt, which has more than 120,000 employees. Our raison d'être is: "We care for people so they can be their best". This reflects our strong belief in empathy and benevolence towards people. This extends not just to our customers but also our employees, the local community and our investors.

We want everyone to feel good about coming to work at Hyatt. This is especially relevant in the post-Covid period. There are sector professionals who have left the industry during this period, and we are recruiting more and more young people whose expectations are now different. There are young people from hotel schools who have chosen this industry and know it, but there are also young people to whom we need to show that the hotel industry of the past is not the hotel industry of today. Expectations have changed regarding evolution and mobility.

However, in our sector of activity, establishments are open 24/7. At Hôtel Martinez, we favour 2 consecutive days of rest and try to avoid interrupting that as much as possible.

It is essential to be kind to our colleagues. This kindness is therefore characterised by the attention we pay to the working conditions and the benefits we offer.

More specifically, as far as our hotel is concerned, it is an iconic hotel. Our colleagues take pride in working in this renowned location, especially since it has recently been renovated.

In the low season we have 220 employees, in the high season we have more than 600 employees with 350 seasonal contracts, temporary workers and extras. In the peak season, we also welcome up to 50 trainees and apprentices at the same time.

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