Operations
Europe
Customer Relationship Management
Trends

Covid-19, the recovery will be "Guest Experience Centric" [2/2]

4 min reading time

Published on 02/11/20 - Updated on 26/09/22

Add
Yelloh! Village

The health crisis of Covid-19 has brought the world economy and especially travels to a halt for very long months, plunging the tourism industry into one of the biggest crises in its history. From reorganizing the production of an agile and adaptable service, to designing a 360° experience, to taking into account societal and environmental issues, today more than ever, is the time to reinvent tourism and the guest experience.

DIGITAL, A REAL ALLY FOR A DIFFERENT EXPERIENCE Lockdown has forced us all to use tools that are now well known to us all to get online. A GlobalData study reports that the Covid-19 crisis has changed the behavior of Internet users, who now spend more time on social networks. Forced to create mor...

This content is for subscribers only. You have 80% left to discover.

Every week, the HON team brings you an expert look at the world of hospitality.

By becoming a member, you will have access to a complete ecosystem: exclusive content, jobs, etc.

BECOME A MEMBER

Already a member ?

For further

Every week, the HON team brings you an expert look at the world of hospitality. By becoming a member, you will have access to a complete ecosystem: exclusive content, jobs, etc.

BECOME A MEMBER

Sign up to add topics in favorite. Sign up to add categories in favorite. Sign up to add content in favorite. Register for free to vote for the application.

Already signed up? Already signed up? Already signed up? Already registered?