The other major technological revolution of the past decade is the opening of PMS to the world of online distribution. The internet has changed the way we do business for several years especially in the hospitality industry and restaurants. From marginal and complementary, the online vehicle has become a top priority of any hotel distribution strategy. This strategy relies primarily on the ability to access all potential sources of clients and to make a selection at any time between channels to choose the most productive and most profitable channels.

This exposure to a large number of partners in the hospitality industry, mostly online retailers, involves simple, secure, and permanent dialogue between software designed separately. It is the kingdom of interfacing and technological solutions where the vocabulary is enough to upset newbies: XML...