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Online booking, beyond mistrust...

5 min reading time

Published on 20/02/11 - Updated on 17/03/22

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Since 2009’s showdown between Choice Hotels and Expedia, tensions have lingered between OTA’s and hoteliers, who wish to gain a little more independence. Certain OTAs have concluded commercial offers with their partner-hotels that have started closing the rift.

Chief Operating Officer for HRS Europe, Olivier Mouchet states loud and clear, “We have not increased our commission since last year and we are com­pletely unbiased concerning our clients’ visibility on our website. Since everyone pays an equal 13% commission, smaller independent hotels get just as...

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