Airports: what (r)evolutions in the post-Covid era?

15 min reading time

Published on 24/08/23 - Updated on 24/08/23

aéroports

Airports are the gateways to the world's tourist destinations, witnessing the arrival and departure of millions of travellers every year. While their aisles emptied during the health crisis, duty free shops and departure lounges are once again filling up with international passengers. However, the intensive resumption of air traffic is presenting airports with a number of challenges, particularly in terms of human resources. How do you improve the customer experience when there are so many staff missing? What does the future hold for travel retail in Europe's major airports? How can we reconcile development and sustainability? These are just some of the questions that airport operators are trying to answer.

Air traffic takes off again The upturn in tourism has been confirmed since last year, and the growth in passenger numbers only confirms this. According to Eurocontrol data, there were a total of 9.3 million flights in 2022, 3.1 million more than in 2021. Although the figures are still below 2019...

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