Air France introduces an innovative service allowing customers to ensure they have all the required health documents before going to the airport.
With “Ready to Fly”, the airline offers its customers the certainty of knowing that they have all the health documents required for their trip before they arrive at the airport.
A few days before departure, customers travelling on eligible flights receive an email inviting them to upload their health documents on an Air France online platform. These documents are then checked and if they are complete and correct, a confirmation message is sent to the customer. The boarding passes issued will then be marked “Ready to Fly”, enabling them to be processed quickly by Air France teams at the airport on the day of departure.
If a document is missing or incomplete, customers receive a notification message inviting them to transfer the missing documents or to present them at the airport on the day of their trip.
Successfully tested since June, “Ready to Fly” will be available as from July 17 on flights from Paris to Corsica and French overseas destinations, before being gradually rolled out over the summer to a growing number of destinations.
Last month Skyteam member Delta launched a new ‘Fly Ready’ tool in partnership with Virgin Atlantic, allowing customers travelling in either direction between the US and UK to securely upload negative Covid-19 test certificates for upcoming flights.
