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Travel managers, a new generation takes the helm

7 min reading time

Published on 22/02/07 - Updated on 17/03/22

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As major hotel clients and necessary representatives at large corporations, travel managers are even more clever than ever. The crisis developed their management sense and the new computer tools have reinforced their technical nature and their knowledge of rate mechanisms. In this era of Self-booking tools, low-cost carriers and dynamic pricing, business relationships rely as much on partnerships as on strength.

To grasp the psychology and the evolution of the travel manager’s behavior, it is necessary to understand the changing reality with which he must work. One thing is certain, his role has gained strength in recent years. The evolution of reservation methods had transformed the trade, adding new...

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