
After Shanti Maurice won the "Best Client Experience" award at the 2011 Worldwide Hospitality Awards in Paris last Monday, another hotel is following suit with its version of a cultural immersion programme.
A new initiative at Maroma Resort and Spa in Riviera Maya, Mexico, aims to add local culture into guests’ client experience at the hotel.The restaurant will serve local food and guests can opt to wear bracelets if they wish to be addressed only in Spanish.Maroma’s Mexican Immersion features a Mayan temazcal (a therapeutic cleansing ritual that happens at dusk using ancient traditions, chants and meditation).The restaurant will serve local food and guests can opt to wear bracelets if they wish to be addressed only in Spanish.