Many efforts have been made for the welcoming of disabled persons by the tourism industry. Hence it represents about 650 million people throughout the world. For the EU alone, the disabled persons, capable of travelling has been estimated at about 50 million with 15% of them travelling regularly. Significant improvement regarding hotel equipment and services, accessibility, destination or transport facilities are the major requirements to fullfil the needs of a segment that represents about 293 million overnights.
In 1999 the Secretary of State for Tourism in France stipulated that only 2% of hotel rooms were accessible to disabled customers. Nearly 10 years later, all the tourism actors have seriously taken into account the customer’s need. Disability Acts in various countries such as Tourism and the...
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