Airbnb fined 300,000 euros for failure to inform consumers

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Published on 05/08/21 - Updated on 17/03/22


The repression of frauds in France condemned the American platform Airbnb for not having sufficiently informed the consumer in particular about his right of withdrawal when using its services.

The Airbnb Ireland Unlimited Company has been fined 300,000 euros by the Repression des Fraudes, for "non-compliance with the regulations set out in the Consumer Code applicable to operators of digital platforms," says a statement from the organization. 

It results from "controls on the website of the Airbnb platform", carried out by the investigation department of the Directorate General for Competition, Consumer Affairs and Fraud Control (DGCCRF), after which this fine was imposed.

These checks showed "the absence of information relating, for each ad, to the quality of the offerer (professional or private individual), to the provisions of the consumer code on the right of withdrawal and those of the civil code in terms of the law of obligations and civil liability," says the Repression of Fraud.

The last fine against Airbnb in France dates back to last month when the City of Paris had obtained a fine of more than 8 million euros from the platform, for having maintained since 2017 ads without the mandatory registration number, the same day the platform announced to make this number mandatory for all its Parisian ads.

The Paris judicial court had sentenced Airbnb Ireland to a civil fine of 8,000 euros for each advertisement for the rental of furnished tourist accommodation published without a declaration number - the town hall had counted 1,010 of them - for "failure to comply with the obligations of the tourism code", according to the judgment.

The court had "taken into account the seriousness of the breach in question, its duration and its effects with regard to the general interest objective of combating the shortage of accommodation for rent" in the capital.

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