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Sofitel - Meetings & Events Executive for large Events - LONDON HEATHROW

Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries (and 27,479 rooms). In Sofitel, we are all ambassadors. Each Sofitel Ambassador links the world with French Elegance across a collection of unique addresses offering our guests and partners a personalized service enriched with emotion, performance and a passion for Excellence.



This department is responsible for all the Meeting and Event requirements within the hotel.

Your Mission :

  • Dealing with all enquiries efficiently and effectively for up to 800 + delegates while offering the highest levels of customer service
  • Capitalising on all enquiries to ensure maximum conversion to confirmed bookings
  • Build relationships with all Event Organisers
  • Report any comments or problems with clients to the Meeting and Events Diary Manager and/or Revenue Manager.
  • Compilation and distribution of function sheets
  • Keep up to date paper and system based records using Delphi
  • Liaise between the client and the M&E Operations team
  • Maintain awareness of the competitor set
  • Support the Sales team in obtaining leads and participating in promotional activities
  • Ensure follow up calls are made and any complaints resolved swiftly
  • Participate in promotional and publicity activities as and when requested.


Your Profil :

  • Previous hotel meeting and events experience is essential for large events up to 800 + delegates
  • Previous customer service experience is essential
  • Ability to work in a highly organized manner
  • A smart and professional appearance
  • A positive attitude and excellent communication skills
  • Experience of working as part of a winning team
  • Ability to remain calm whilst under pressure
  • Computer literacy


Hotel/Office: SOFITEL LONDON HEATHROW
Location: London, England, United Kingdom
Schedule: Full-time

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