Access the main content

Job offer advertisement

Sofitel - Meetings & Events Executive for large Events - LONDON HEATHROW

Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries (and 27,479 rooms). In Sofitel, we are all ambassadors. Each Sofitel Ambassador links the world with French Elegance across a collection of unique addresses offering our guests and partners a personalized service enriched with emotion, performance and a passion for Excellence.

This department is responsible for all the Meeting and Event requirements within the hotel.

Your Mission :

  • Dealing with all enquiries efficiently and effectively for up to 800 + delegates while offering the highest levels of customer service
  • Capitalising on all enquiries to ensure maximum conversion to confirmed bookings
  • Build relationships with all Event Organisers
  • Report any comments or problems with clients to the Meeting and Events Diary Manager and/or Revenue Manager.
  • Compilation and distribution of function sheets
  • Keep up to date paper and system based records using Delphi
  • Liaise between the client and the M&E Operations team
  • Maintain awareness of the competitor set
  • Support the Sales team in obtaining leads and participating in promotional activities
  • Ensure follow up calls are made and any complaints resolved swiftly
  • Participate in promotional and publicity activities as and when requested.

Your Profil :

  • Previous hotel meeting and events experience is essential for large events up to 800 + delegates
  • Previous customer service experience is essential
  • Ability to work in a highly organized manner
  • A smart and professional appearance
  • A positive attitude and excellent communication skills
  • Experience of working as part of a winning team
  • Ability to remain calm whilst under pressure
  • Computer literacy

Location: London, England, United Kingdom
Schedule: Full-time

Apply for this job offer

Sign up to add topics in favorite. Sign up to add categories in favorite. Sign up to add content in favorite. Register for free to vote for the application.

Already signed up? Already signed up? Already signed up? Already registered?