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Sales Manager - Radisson Red Miami Airport

Radisson Hotel Group™, formerly Carlson Rezidor Hotel Group, is one of the world's largest hotel groups with eight distinctive hotel brands, more than 1,400 hotels, in destinations around the world. The Radisson Hotel Group portfolio includes Radisson Collection™, Radisson Blu®, Radisson®, Radisson RED®, Park Plaza®, Park Inn® by Radisson, Country Inn & Suites® by Radisson and prizeotel. Guests can benefit from the newly rebranded Radisson Rewards™, formerly Club Carlson, a global rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests. Radisson Rewards spans our global footprint and offers exceptional benefits to our guests, meeting planners, travel agents and business partners. Radisson Meetings™ offers a variety of fully-equipped spaces featuring fast free Wi-Fi, A/V technology and on-site contacts designed to make every event unique. More than 95,000 global team members work for the Radisson Hotel Group and at the hotels licensed to operate in its systems. The company is headquartered in Brussels, Minneapolis and Singapore.  

To achieve hotel revenue, profit and customer satisfaction goals by soliciting, negotiating and booking business within specific markets (group or transient) and coordinating the execution of business with other departments .

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson RED’s overall mission, vision values and strategies

  • Develops and implements strategies for achieving individual sales goals

Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments

  • Develops data and recommends programs to meet clients' needs
  • Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
  • Solicits files on a timely basis to confirm business
  • Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
  • Responsible for selling/coordinating/detailing meeting space and food and beverage service.
  • Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Carlson Rezidor Hotel Group hotels
  • Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
  • Ensure all materials used are in accordance with brand standards

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

  • Communicates clients' requests to all departments in an effective and timely manner
  • Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team
  • Assists with the completion of monthly booking report(s)
  • Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Aligns with the Radisson RED Flow service standards to build and reinforce skills that create a lasting service culture

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and works to resolve
  • Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

  • Local market knowledge preferred
  • High school diploma required, bachelor’s degree preferred
  • Experience managing to brand standards
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork
  • General knowledge of contract laws
  • Strong verbal and written communication skills
  • Strong negotiation skills
  • Ability to travel

PHYSICAL DEMANDS

  • Sitting for extended period of time
  • Occasional long periods of standing
  • No heavy lifting expected, exertion of up to 25 pounds of force occasionally may be required
  • Good manual dexterity for the use of common office equipment

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