Purpose of the role: The General Manager for an existing Radisson Blu Plaza in Bangkok, Thailand, will be responsible for the P&L in the hotel and will oversee daily operations. The successful candidate will plan and supervise the activities of an extensive and diverse workforce to ensure a smooth and profitable running of the business. The General Manager will be a strong and recognized leader, ensuring that hotel employees work as a well-functioning team. The ideal candidate is an effective team leader and an excellent team player able to set examples and foster a climate of collaboration.
Major Areas of Responsibility:
- Co-own specific sales and marketing plans for the hotel with the organization’s Sales, Revenue and Marketing teams.
- Anticipate risks, gaps and opportunities related to revenue forecast and M&E pipeline, proactively working with respective departments to ensure optimal results.
- Challenge Revenue and Sales teams in relation to pricing strategy.
- Identify cost structure opportunities in the hotel with a strong focus on efficiency and being able to drive change towards productivity.
- Capacity to identify best practices across departments: staffing and scheduling, internal hotel organization (tasks, duties and responsibilities), F&D profitability.
Brand Experience and Quality
- Proactively ensure the hotel maintains the highest brand standard compliance and service delivery.
- Own and develop a specific action plan to constantly increase quality.
- Take responsibility for the protection of the Radisson Hotel Group brand image as per company guidelines.
Asset Management & CAPEX
- Ability to maximize the return per sqm, focusing on common and retail areas in the hotel
- Master the hotel’s investment plans (LRIP), ensuring that key areas of maintenance and brand gaps are covered according to the budget.
- Propose and challenge a repositioning investment plan for the hotel.
- Maintain an open and professional relationship with Owner
- Master the key commercial and legal terms of the hotel agreement.
- Assume responsibility for maximizing returns based on the available contractual framework and propose changes when detecting business opportunities.
Development & New Openings
- Maintain a close understanding of the city’s competitive landscape, being able to identify opportunities and engage the Business Development team.
- Live and communicate the overall vision, beliefs and strategies of the Radisson Hotel Group to hotel employees.
- Ensure that all employees in the hotel receive the necessary training, both in professional competence and in-service attitude.
- Identify talent in the hotel and promote their development.
- Ensure maximum employee satisfaction and contribute to building a trustful work environment.
- Hire talent with the right attitude, eagerness and qualifications to promote brand values.
- Take full responsibility for compliance with emergency procedures – Management and Training.
- Master local knowledge, take advantage of networking opportunities, and actively participate in local PR initiatives.
Required Knowledge, Skills, and Abilities
- Degree in Business Administration, Hotel/Hospitality Management or relevant field
- 5-10 years of experience as a General Manager or similar role
- Proven leadership experience in a hotel setting
- Proven and strong people management experience
- Hands-on and focus in delivering results with a great attention to detail
- Excellent customer service skills as well as a business mindset
- Demonstrable aptitude for decision-making and problem-solving
- Reliable with the ability to multi-task and work well under pressure
- Ability to prioritize
- Exceptional communication skills and commitment to providing excellent service to hotel guests
- Strong leadership skills, being able to understand the big picture and driving the company objectives in his/her area of responsibility
- Strong focus on continuous improvement and natural ability to encourage sharing & reapplying
- Strong commercial and revenue management skills
- Fluency in English; knowledge of another languages is a plus
- Excellent written and verbal communication skills
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