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Front Office Manager (M/F) - Radisson Blu Anaheim

The Front Office Manager at the new Radisson Blu Anaheim will manage the Front Office and related departments by developing and implementing strategies and services which meet the needs of owners, employees and guests

Duties and Responsibilities:

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu overall mission, vision values and strategies

  • Develops and implements strategies for front office, bell stand, door staff, PBX, Guest Services, parking and concierges that support achievement of the hotel’s goals
  • Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the front office and related areas

  • Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
  • Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
  • Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
  • Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
  • Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
  • Ensures front desk handles billing and cash in accordance with hotel’s standards
  • Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
  • Ensures front office is in compliance with all hotel policy and procedures
  • Performs tasks to establish and maintain departmental employee/payroll records on a daily basis. Duties may include checking and auditing timekeeping records for compliance with established standards, maintaining time and attendance records.

Develops and implements strategies and practices which support employee engagement

  • Recruits and selects qualified candidates
  • Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
  • Communicates performance expectations and provides employees with on-going feedback
  • Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality
  • Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

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