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Reservations and Meeting & Events Office Manager - Radisson Blu Dublin Airport - Ireland M/F

Just 20 minutes from the city centre, the Radisson Blue Hotel, Dublin Airport at Dublin Airport (DUB) offers easy access to key business destinations and cultural attractions such as Kilmainham Gaol Historical Museum. The 229 rooms and suites feature air conditioning, en-suite bathrooms and Free high-speed, wireless Internet. Potter's Restaurant hosts the daily Super Breakfast Buffet, while T3 Bar & Restaurant offers lunch and dinner selections. Departures Lounge serves up soups and sandwiches accompanied by gourmet coffee. The hotel features 27 well-equipped conference rooms, most with natural daylight. The largest event space accommodates up to 450 delegates.

Your missions :

  • Manages the reservations & M&E team members and executes training plans, coaches and mentors employees.
  • Actively works on improving conversion of booking enquiries, for both M&E & Room Reservations by monitoring productivity within the office and provides coaching and training when required,
  • Sets up and maintains filing, trace, and communication systems, and follow-up procedures in line with the hotel’s guidelines,
  • Ensures proper PMS data management, i.e. balancing room types, profile management, sources creation for sales, etc in an accurate and timely manner and Carlson Rezidor standards
  • Ensures active communication between the Sales team and Front Office team of all reservations related issues
  • Ensures active communication between the Sales teams, M&E Operations, Chef and F&B for all M&E Reservations
  • Assists in the lead generation and Referral of business for the sales team by analysing current business, lost/denied business and identifying potential new business through the office
  • Delivers a pro-active sales culture within the Office to ensure all budgeted revenues are achieved
  • Plans and co-ordinates in-house activities and package plans in conjunction with the Cluster Revenue Manager and assists in communication and delivery with Sales & Hotel Operation Team
  • Follows-up with guests to determine satisfaction; measures results and establishes strategies to improve the quality of the guest experience,
  • Controls and regularly chases open PM’s related to rooms reservations and M&E
  • Accountable for all function sheets, proposals and contracts are produced to optimise guest satisfaction and reflecting guests requirements,
  • Participates in the hotels month end reporting as required by FC/EAM
  • To be fully aware of budgeted and actual departmental financial targets. This to include room sales and M&E
  • Sets any team member personal objectives and targets in line with the departmental/hotel and Area strategies and KPIs
  • Improves revenues for Rooms Reservations and M&E working alongside the Cluster Revenue Manager to ensure the right business is taken at the right price
  • Ensures the correct market segmentation is used for all bookings and the correct rates are processed through the PMS
  • Ensures all inputting of data is timely and accurate to support the correct Analysis by the CRM offering any additional information/data to support any decision making necessary.
  • Constructs with the support of the team the forecasted Groups business and M&E business and communicates to the CRM/GM.
  • Performs duties and responsibilities as assigned by the General Manager/EAM & CRM
  • Manager-on-Duty shifts

Profile :

  • A goal orientated team player with a Yes, I Can! Attitude
  • Action and Commercial Orientated- Focuses on revenue and profitable revenue & Ability to plan and prioritise
  • Team focus and People Management- Leaderships skills- able to motivate and delegate effectively to their team
  • Strong organisation, problem solving and planning skills
  • Quality and standards orientated
  • Attention to detail, highly motivated and ambitious
  • Ability to cope under pressure in an ever-changing environment
  • Adaptability/Flexibility
  • Active Relationships- Able to communicate fluently and concisely

Job Number: 001544
Job Title: Reservations and Meeting & Events Office Manager
Job Type (Employment Type): Permanent Contract
Country: Ireland
City: Dublin
Salary Interval: Per Year
Category/Department: Banquet / Convention Sales
Rank/level of position: Head of Department
Years of Experience: 4

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