Do you enjoy setting the scene, coordinating and directing the cast, from rehearsal all the way through to the final curtain, you know what to do. Is keeping an overview of 20 meeting rooms a piece of cake for you? Are you flexible enough during these busy days to include employees in your enthusiasm? If your answer is Yes I Can! then we are looking for you! Our M&E Operations Team are the leaders in delivering the perfect production. They are creative, proactive problem solvers and perfectionists who ensure that our guests experience is simply stunning, where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Assistant M&E Operations Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Interested then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the Assistant M&E Operations Manager:
- Supports the smooth running of the banquets department, where all aspects of the guest conference and banqueting service experience are delivered to the highest levels
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
- Delivers on plans and objectives where banqueting initiatives & hotel targets are achieved
- Manages the banqueting team fostering a culture of growth, development and performance within the department
- Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships with all key stakeholders
- Establishes and delivers effective programmes that advance service standards, profitability and cost control
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
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