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Job offer advertisement

IT web analyst - HQ - Madrid

The role will be at NH Headquartes, placed at Santa Engracia

Fonctions

Responsibilities:
• Daily operations monitoring.
• Issue management.
• Resolve ad-hoc end user issues when requested.
• Identification and analysis of new requirements.
• Ensure quality solutions: consistent, efficient and aligned with standards.
• Ensure solutions meet the appropriate security standards. 
• Coordination and follow up with service providers.
• Work tightly with infrastructure team to ensure the correct availability of the platform and 
technical processes.
• Coordination and follow up with other internal teams to achieve the resolution of the issue.
• Set stakeholder expectations through the correct channels and ensure relevance of 
communication across the stakeholder community.
• Create and deliver executive-level summary reports and presentations

Conditions

• 1-3 years experience in user support teams

• Experience in the hospitality business will be an asset

• High level in written and spoken English.

Nous vous offrons

• The role will be at NH Headquartes, placed at C/ Santa Engracia 120, Madrid, Spain

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