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Reservation Manager - Villa Agrippina Gran Meliá

Villa Agrippina , a Gran Melia Hotel is looking for a new talent to join the Reservations Team. The Reservation Manager will effectively and efficiently manage Guest and Customer inquiries and maximize revenue opportunities through upselling techniques with Guests.

As a Reservations Manager, will manage a highly effective Hotel Reservations Department and will handle , professionally and effectively, customer inquiries and converts sales opportunities that emerge with Guests and customers interactions that may contribute to hotel profitability. Specifically, will perform the following tasks to the highest standards:

  • Work with Sales Teams to develop a strategic sales plan
  • Manage the Reservations Department to meet and exceed budgeted targets
  • Work with Revenue Team to monitor revenue variance, constantly, to identify areas of concern and build an approach to maximize revenue
  • Develop accounts, proactively, and coach the team to develop accounts successfully
  • Seek opportunities, actively, to increase revenue
  • Understand the competitive marketplace through analysis of trends and data and build a strategic approach to manage trends
  • Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer service
  • Recruit, select, and train Team Members


  • Previous experience leading a busy Reservations Team in a competitive market
  • A passion for team coaching and development
  • Excellent organizational skills with a high level of accuracy
  • Excellent communication skills and ability to build effective long-term relationships
  • Excellent understanding of yield and diary management
  • Analytical approach to work
  • Ability to work independently, prioritize work and ask for clarification when needed
  • Strong work ethic
  • Excellent oral and written communication skills
  • Proficiency with MS Word, Excel, PowerPoint
  • Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.
  • University Degree according to the position
  • Excellent leadership, teamwork and communication skills
  • High Level of English
  • Basic mathematical skills for report/forecast preparation and other calculations. 
  • Must be able to work flexible days and hours, including weekends and holidays. 
  • Able to perform several tasks simultaneously.

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