About Us: IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
What’s the job?
The core focus of the Talent Development Manager is to create and execute talent development, training and learning initiatives on island and supporting our colleagues at all stages of their learning and development journey with Intercontinental Hayman Island Resort. The Talent Development Manager role oversees the talent program that will provide colleagues with the core skills to embody our Inspire Incredible brand culture, deliver on our True Hospitality promise.
A little taste of your day-to-day
- In conjunction with the wider Leadership team and Human Resources team, assess and develop a Talent Development Strategy and Plan, that identifies skills gaps and aligns with IHG corporate requirements and Resort service and leadership requirements.
- Development and ownership for creation and deliver of the development calendar and schedule to address agreed requirements and close identified skills gaps.
- Drive colleague engagement through facilitation of On-Boarding and Brand Orientation for new colleagues in conjunction with Departmental Trainers and hotel leaders.
- Seek, develop and support Departmental Trainers to provide ongoing technical and department specific capabilities.
- Support Department Leaders and Trainers to champion thorough awareness and successful execution of brand standards.
- Drive opportunities for external funding/financial incentives via government Apprenticeships and Traineeships programs.
- Champion InterContinental Brand and Online Learning platforms.
- Oversee utilisation of online learning platforms to address colleague career aspirations and development goals.
- Have a thorough knowledge of the Human Resources Talent Development Budget and track expenditure via the monthly P&L reports.
- Assist in the coordination of, and partner with Brand Champions in, co-facilitating InterContinental Brand training.
What we need from you
- Minimum 2 years’ experience in a Learning & Development generalist capacity within the Hospitality/Tourism Industry
- Excellent communication and interpersonal skills are required to ensure effective communication with colleagues, and stakeholders at all levels of the organization.
- Strategic thinking and problem-solving abilities to enable strategic and creative thinking to solve complex problems and make informed decisions, along with an analytical and data-driven mindset to analyse data and identify trends to develop and improve training programs continually.
- You must be adept at managing competing demands, prioritizing and managing multiple initiatives simultaneously while remaining flexible and maintaining a focus on achieving organizational objectives.
- Previous Leadership experience in a similar role including partnering with leadership teams
What we offer
- World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields
- An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
- Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
- IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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