The beauty and nature of the world’s most preserved pristine marine paradise continues to inspire generations past and present – connected by 340 islands. Surrounded by natural barriers, the people of Palau have managed to connect their lives by living in perfect harmony with their Miraculous Sea. From its humble beginnings of coral rising above the sea, the weathered craftmanship of time have made Palau into a rich biodiversity of marine wildlife, fauna and flora. The perfect natural setting for stories of timeless folklore and unique ways of life. Make your next career step a giant leap. We’re searching for an Executive Assistant Manager to step-up and provide key leadership direction to maximise financial returns, drive people development and empower our team to create memorable guest experiences.
As the Resort Manager at Hotel Indigo Palau, you will play a pivotal role in delivering exceptional guest experiences, managing daily operations, and upholding the resort's reputation as a lifestyle destination. Reporting directly to the General Manager, you will lead a passionate team, optimise operational efficiency, and create a welcoming atmosphere that ensures guests have unforgettable stays. Your commitment to excellence and attention to detail will be instrumental in achieving our resort's goals and maintaining its position as a sought-after location for relaxation, environmentally conscious travellers and marine life enthusiasts.
Key Responsibilities:
Operational Excellence:
- Oversee all resort operations, including accommodations, guest services, food and beverage, housekeeping, maintenance, and recreational facilities.
- Implement best practices to optimise efficiency, enhance guest satisfaction, and uphold the highest standards of service quality.
Guest Experience:
- Ensure guests enjoy personalised and memorable experiences by leading a team committed to delivering exceptional service.
- Monitor guest feedback and reviews to identify areas for improvement and implement strategies to elevate guest satisfaction.
- Drive guest recognition and loyalty through our One Rewards Tools and Resources
Team Leadership:
- Build, mentor, and inspire a cohesive team of department managers and staff, fostering a culture of teamwork, professionalism, and continuous growth.
- Provide guidance, coaching, and performance evaluations to ensure team members excel in their roles.
Financial Management:
- Collaborate with the General Manager and Director of Finanace to develop annual budgets and financial plans that align with revenue targets and cost control measures.
- Monitor financial performance of your departments, analyse variances, and implement corrective actions as needed to achieve financial objectives.
Resort Marketing and Sales:
- Work closely with the sales and marketing teams to promote the resort's offerings and attract a diverse range of guests.
- Identify opportunities to enhance revenue streams, such as special events, packages, and partnerships.
Health and Safety Compliance:
- Ensure the resort operates in compliance with health, safety, and environmental regulations, taking appropriate measures to mitigate risks and maintain a safe environment for guests and staff.
Relationship Management:
- Foster positive relationships with guests, suppliers, local community members and land owners, and relevant stakeholders to enhance the resort's reputation and community engagement.
Continuous Improvement:
- Lead initiatives to continuously improve operational processes, service delivery, and guest satisfaction.
- Stay informed about global industry trends, customer preferences, and technological advancements to innovate the resort's offerings.
What we need from you:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Proven experience of 5+ years in hospitality management roles, with a strong track record of managing international resort operations and delivering exceptional guest experiences.
- Exceptional leadership skills with the ability to motivate and develop a diverse team.
- Strong financial acumen and experience in budgeting, financial analysis, and cost control.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in hospitality software, property management systems, and Microsoft Office Suite.
Join us at Hotel Indigo Palau as the Resort Manager and be part of a team dedicated to creating exceptional moments for our guests. Your leadership and passion for hospitality will be integral in ensuring that our resort remains a cherished destination that offers relaxation, adventure, and lasting memories. Apply now to embark
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a the opportunity to add PreOpening experience to your resume, onsite accommodation and F&B, access to the our Journey to GM programs, mentorship opportunities from some of the savviest hoteliers in the business, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.
Making travel inspiring. It’s what we do. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.