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Operations Manager - Crowne Plaza Hunter Valley

As Operations Manager you'll lead the day to day operations of the hotel and will be responsible for the effective management of daily operations across all Hotel departments to ensure the achievement of established Crowne Plaza quality, guest and colleague standards along with departmental revenue and profit goals. This role will act as 2IC to the General Manager and will act as the hotel leader in the absence of the General Manager.

Your day to day

You'll form strategic external alliances and partners to support the Hotel’s positioning and actively promotes the Hotel and brand through community and professional involvement. This is a critical position requiring proven capability in creating a positive and productive work environment. Your strength will be your ability to build, motivate, and lead an effective team that delivers results and is highly engaged.

What we need from you

  • Bachelor’s degree / higher education qualification / equivalent in Hotel Management and/or Business Administration
  • Ability to work across multiple diversified business units and multiple projects
  • Great communication skills (written and verbal), passion for delivering results and developing people and self
  • Ability to manage complex relationships and key stakeholders
  • Excellent comprehension of Hotel systems and revenue management principles
  • Flexibility - early, late, weekend, night and holiday shifts are all part of the job

What we offer

  • Become part of the global IHG family – opening a door to endless career opportunities
  • Free meal on shift
  • Free onsite car parking
  • Free rounds of golf at Crowne Plaza Hunter Valley
  • Crowne Plaza Hunter Valley Food & Beverage and Spa Discounts
  • IHG Hotel Room discounts for all colleagues
  • Training & development – we’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role
  • As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives

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