IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
What's the job?
As the Luxury and Leisure Sales Executive, you will be responsible for all luxury reservations activities in conjunction with the Sales team. You will be the first point of contact for all key luxury consortia agents. You will demonstrate a track record of reservations productivity, efficiency in communication, attention to detail and a passion for contributing to the success of a high performing sales team.
Your day-to-day
Working with key luxury travel advisors with their queries and bookings. Providing holistic sales solutions including dining experiences, activities and spa with accommodation for premium suites, multi-suites and residence enquiries.
Partner with the sales team to maximise revenue opportunities with available inventory
Working collaboratively with Reservations to ensure inquires are handled within appropriate timeframes and service is streamlined
Have an in-depth understanding of all Consortia programs such as IHG Luxury and Lifestyle, Virtuoso, American Express Fine Hotels and Resorts and their amenities.
Regularly communicate with Front Office Duty Manager and myConcierge team as you help shape the experience of all our VIP luxury consortia guests.
Hitting all personal and team sales goals to maximise profitability
Developing and maintaining relationships with luxury retail agencies.
Supporting famil planning and famil hosting for the luxury and leisure segment
What we need from you
Minimum of 3 years experience in reservations / sales
A strong understanding of of luxury consortia and amenities
Ability to work confidently and proficiently with Opera PMS
Knowledge of luxury guests / Agents expectations
Understanding of the wholesale segment and its function within the business
Ability to professionally communicate within your team and external stakeholders
What we offer
World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.
How to Apply
Please visit Careers - InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s.
We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
We are proud to be IHG and we know you will be too.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
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