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General Manager - Holiday Inn Express Kota Kinabalu City Centre

At Holiday Inn Express our purpose is to provide simple, smart travel. When you are part of the Holiday Inn Express brand your are more than just a job title.

Join us as a General Manager/Hotel Manager in Holiday Inn Express Kota Kinabalu City Centre (Pre-Opening)! You'll have ambition, talent and obviously, some key skills. Because, for this vital role, we are looking for someone who can:

- Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.

- Utilise financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position.

- Develop programmes that drive improvements in team member engagement and are aligned with the service philosophy.- Develop, implement and monitor team member succession planning to ensure future bench strength.

- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

- Oversee any salary, disciplinary or staffing/human resources related actions in accordance with company rules and policies.

-  Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates.

- Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.

- Make time to interact with guests, solicit feedback and build relationships.- Ensure rooms are 100% clean and properly prepared so our guests are comfortable, can work and rest.

- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotels or owners policies and procedures and regulatory requirements. Maintain relations with outside contacts.

- Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses.

- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotels carbon footprint.Perform other duties as assigned.

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