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Job offer advertisement

Franchise Hotel - Sales coordinator (F/M)

Gruppo SHINE has a portfolio of two hotels located in Milan Malpensa Airport area. Optimally located are the perfect choice for travelers. With more than 250 rooms Crowne Plaza and Holiday Inn Express Milan-Malpensa open their doors to all guests with a complete range of crafted services designed for different types of customers.

Your day to day

  • Answer telephone and respond to caller inquiries in a pleasant manner.
  • Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
  • Responsible for coordinating internally with the sales & marketing team.
  • Generating reports, preparing proposals, collections details , coordinating with clients & suppliers.
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders).
  • Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
  • Manage and maintain sales executives and managers schedules, appointments and travel arrangements.
  • Assist sales team by managing schedules, filing important documents and communicating relevant information.
  • Arrange and co-ordinate meetings, events and any appointments.
  • Record, transcribe and distribute minutes of meetings.
  • Interaction with client in regards to leads, hotel needs and client travel.
  • Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
  • Perform hotel site tours with potential clients.
  • Monitor, screen, respond to and distribute incoming communications.
  • Design, upload, extract and maintain customer databases.
  • Create and manage Company and Travel Agent profiles on the property management system.
  • Should know the process of merging profiles.
  • Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
  • Print Daily Sales reports for each sales managers and submit to Director of Sales.
  • Print Sales manager productivity reports for each sales managers and submit to Director of Sales.
  • File and retrieve documents and reference materials.
  • Conduct research and collect data to prepare reports and documents.
  • Utilizes efficient sales strategy for the maximization of hotel revenue.
  • Coordinates necessary arrangements with vendors relating to sales.
  • Establishes strong relationships with vendors to ensure maximization of hotel revenue.
  • Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
  • Respond to complaints from customers and give after-sales support when requested.
  • Ensure the adequacy of sales-related equipment or material are available at all times
  • Other duties as assigned by Director or sales or the management

What we need from you

  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Working knowledge of standard office administrative practices and procedures.
  • Excellent customer service skills.
  • Able to effectively communicate in English, in both written and oral forms.
  • Be friendly, customer centric, smile and able to work in a team environment.

Education:

  • Diploma or degree in business management, Good computer skills; proficient in the use of Microsoft Office (Word, Excel, Powerpoint, Access) and Knowledge of sales and marketing modules like Opera S&M

Experience:

  • Two or more years of experience working in a hotel, clerical or sales. Previous experience working in a similar role.

What we offer

How we reward our people is an essential part of attracting, motivating and retaining our people who – for their technical and managerial skills and their different profiles in terms of origin, gender and experience – play a key role in our success.

We also offer:

  • Fair and safe working conditions
  • Internal and external development opportunities
  • International character
  • Basic and advanced training opportunities
  • Training on the job – internal training and development opportunities

Apply

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