Events Executive - InterContinental Hayman Great Barrier Reef

As Events Executive, you will provide support to the Meeting & Events Services team ensuring all duties are executed efficiently and maintaining balanced support. You will maintain flexibility to perform other duties and projects as required and as directed by the Event Manager as deemed necessary to support Hotel’s overall business objectives.

Your day to day 

• Manage the customer journey from the point of enquiry and update relevant systems, in accordance with InterContinental Standard Operating Procedures and the hotel’s Sales and Marketing strategy.
• Support the team with site inspections, client entertainment, familiarisation, client signage, menu preparation and other events that form part of the sales and marketing plan requirements which includes but not restricted to checking guestrooms, function rooms and/or food & beverage outlets prior to site inspection and conducting site inspections where appropriate.
• Support Weddings & Social in qualification of phone inquiries, email inquiries, proposals and contracting, as well as accepting and organising any product from clients for use in their events.
• Assist clients with menu planning, food and beverage coordination, event planning, theming, audio visual, entertainment, detailed itineraries including pre and post, group blocks and all aspects as required.
• Plan and conduct pre-event, daily de-brief, and post event meetings with clients; assist and help manage all aspects of their event.
• Maintain a visible presence during functions to ensure service delivery
• Communicate client requirements and other relevant information to all departments to ensure their expectations are exceeded
• Promote teamwork and quality service through daily communication and coordination with other departments as well as with stakeholders across IHG Support of new team members within the team by assisting with their on-boarding programme.
• Have a clear and up to date understanding of the hotel product including facilities, packages and loyalty programs.
• Embrace the IHG Vision, Winning Ways, Purpose, Brands, and overarching IHG Way of Sales and ways of working