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Conference and Events Assistant Operations Manager

At Kimpton Fitzroy London, we are looking for a Conference & Events Assistant Manager to join our team.

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Kimpton Fitzroy Hotel is in the heart of Bloomsbury just a 2-minute walk from Russell Square tube station and remember the Piccadilly line runs 24hrs on Fridays and Saturdays.

As a Conference & Events Assistant Manager, we will support you to: 

- Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
- Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
- Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

Our Conference & Events Assistant Manager supports our Conference and Events Manager with the effective and efficient running of the hotels Conference & Events teams, with direct responsibility for maintaining the highest of standards to ensure guest expectation is consistently exceeded.

                As our Conference & Events Assistant Manager you will:

- Help to oversee the day-to-day operations of the department, providing hands-on support for all key meetings, events, and conference business - ensuring a 5-star customer service at all times.
- Have an understanding of the departmental staffing structure, ensuring appropriate levels are maintained, including overseeing the labour costs ensuring this is controlled and in line with the staff rotas.
- Review of all function sheets, food menus, room layouts and supplier information prior to the event taking place to ensure the successful operation of all events, providing excellent experiences for our customers.
- Commitment to help build, support, develop, and coach a dynamic workforce, getting the team up to an amazing standard.
- Develop a good working relationship with the Meetings & Events Sales team, attend pre and post event meetings to assist in the planning process to enhance the guest experience.

                To succeed as our Conference & Events Assistant Manager, you will need

- To be a Conference and Banqueting Manager at a 4-star property, someone who wants to transition to a 5-star lifestyle environment.
- To be an Assistant Manager from a 5-star property, or a strong supervisor with a 5-star background who is looking to progress. 
- To be experienced in a leading a team. 
- To be confident in delivering great service, have a can-do attitude and always willing to help out where needed – a great team player!
- A passion for providing positive guest experiences, you will be someone who loves to interact with our guests!
- Experienced with handling guests queries and concerns.
- To be willing to learn new things and work as part of our wider Hotel team!

You must meet the legal requirements to work in the UK.

                We are committed to offer and provide our Conference & Events Assistant Manager with a competitive salary and a large range of benefits:

- £40,000 per annum plus great IHG perks!
- 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service. Plus, the opportunity to take part in volunteering days if you wish to do so.
- We provide every employee company sick pay and life insurance.
- Subsidised childcare support.
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores – all the way from retail to cinema
- Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!
- Most importantly, we’ll help you grow, and develop you as an individual.

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days. 

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Here

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