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Assistant Hotel Services Manager - Crowne Plaza Canberra

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team, preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Your day to day

The Hotel Services Assistant Manager will have a strong focus on both Rooms & Food & Beverage and will primarily be responsible for leading our team members on shift across Hotel Room Operations and Food & Beverage. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As an Assistant Hotel Service Manager – you’re the leader. You’ll be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. The hotel team work closely together so whilst you’ll predominantly focus your time across Front Office & Food & Beverage, you will also support our, Housekeeping, Engineering and all other areas of the hotel as needed. You’ll be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.

What we need from you

This critical leadership position requires proven capability to take the lead with the team and create exceptional guest experiences, as well as working well under pressure, in those times we need to pull together as a team. You will enjoy making a guest's stay special as well as motivating and engaging your team to deliver results. This ideal candidate will also possess the following qualifications, skills and attributes: • Bachelor’s degree / higher education qualification / equivalent in Hotel Management and/or Business Administration • Minimum three years of guest service/hotel experience in a leadership capacity across Front Office • Ability to work across both Front Office, Concierge & Food & Beverage • Great communication skills (written and verbal), passion for delivering results and developing people and self • Excellent skills in POS or hotel PMS systems will be key and experience with Infrasys or Opera would be an advantage • Ability to work under pressure and be familiar with fire emergency procedures, evacuation procedures, and demonstrate awareness of Workplace Health and Safety policies and procedures • Certifications - First Aid Certification and Responsible Service of Alcohol Certificate • Experience in Food & Beverage operations is also desirable.

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