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Guest Service Manager-Front Office, Opening Hampton by Hilton London Park Royal - Franchise

Job Requirements 

Guest Service Manager-Front Office

We’re on the lookout for a Guest Service Manager-Front Office to support the opening of the Hampton by Hilton London Park Royal, a focused service 162-bedroom hotel opening June 2020 with a anticipated start date of April 2020.

Being a Guest Service Manager (GSM) means taking responsibility for delivering a fantastic experience for every guest at our hotel. It means communicating effectively and leading the team, being willing to get stuck in and presenting a professional and friendly face for the hotel.

As a GSM you’ll be the person a guest or colleague turns to if they have any concerns or complaints and you’ll be empowered to make things right. You’ll be involved in everything from taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues, to cash handling duties, to delegating and monitoring tasks so you’ll be willing and able to multi-task. You will also be responsible for managing and motivating the hotel team, ensuring that all staff within each department are adequately trained to brand standards. Early and Late Duty Manager shifts are part of the role and occasional holiday and sickness Night cover.

We’re looking for individuals, not robots! We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks, ensure a shift runs smoothly and who have a passion for great customer service.

If you love the idea of a career where every day is different, where you can show your caring and professional personality and where you can put your organisation skills to great use, you could well be the person we’re looking for. You’ll take pride in all aspects of your hotel and will work with your Manager to deliver your hotel’s financial targets and meet or exceed quality standards.

Work Experience 

You’ll already have experience within a hotel or other service industry in a supervisory or managerial capacity and your passion for customer service will shine through. There’s no mould to fit however – we’re looking for a GSM, ideally a Hampton by Hilton background whose individuality and great attitude can make a positive impact in our hotels.

Preferred Skills

  • organised and systematic
  • concerned with quality of product and service
  • computer literate (ONQ)
  • market awareness
  • proven leadership ability

We focus on little things that make a big difference to create memorable experiences worth sharing. We are Hilton, We are Hospitality!


What's In It For You?

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes:

  • Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts
  • Opportunities to be involved in charity and community events
  • Personal Development programmes for Team Members, Supervisors and Managers
  • Discounted hotel room rates for you AND your friends and family
  • Incentive programmes
  • 28 days holidays including bank holidays 
  • Company Bonus Scheme
  • Uniforms provided

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