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Conference and Events Agent - Hilton Milan

A Conference and Events Agent will support sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business.

As a C&E Agent, you will support sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business. The C&E Agent will also work closely with the Sales function to contribute to strategy and promotional activities. Specifically, a C and E Sales Administrator will perform the following tasks to the highest standards:

  • Maximize rooms, groups, conference and events revenue through pro-active selling and commercial management techniques
  • Convert customer enquiries into confirmed sales
  • Contribute to the strategy and planning activities of the Sales function
  • Develop future and repeat business, contributing to the profitability of the Hotel
  • Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service
  • Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities
  • Seek proactive opportunities to increase sales and conversions within the Team
  • Focus on a consistently executed up-selling approach
  • Build strong relationships with customers to fully understand their needs
  • Arrange and carry out Hotel show rounds
  • Ensure the complete administration and execution of all planned events
  • Participate in hotel promotional activities

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