Director of Operations - Curio Wuxi

The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets.

What will I be doing?

As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment).
• Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals.
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
• Respond to audits that are completed by the company to ensure continual improvement is achieved.
• Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
• Comply and exceed hotel and company service standards.
• Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action.
• Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company.
• Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction.
• Hold regular briefings and communication meetings with the HOD team.