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Director of Human Resources: Hilton Sydney

12 Month Parental Leave Cover - JOB PURPOSE STATEMENT: Iconic 587-room Hilton Sydney is located steps from Town Hall station and the QVB Light Rail stop in the heart of Sydney’s CBD. Amongst our operations we are home to chefs hatted restaurant glass Brasserie, heritage listed Marble Bar and one of the largest Conferencing & Event spaces in Australia.

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As a senior leader of Hilton's flagship hotel, the Director of Human Resources will report to the General Manager and is responsible for driving high levels of team member engagement through implementation of effective recruitment practices, rigorous succession planning, talent management plans, learning and development activities, performance management processes, an effective compensation and benefits framework, and employee relations initiatives. The Director of Human Resources will lead, manage and develop the hotel’s HR team and HR activities that support wider hotel objective achievement and initiatives whilst bringing to life Hilton’s Purpose Platform and award-winning culture.

           *This 12 Month Parental Leave Cover will commence mid-May


Hilton is the leading global hospitality company. We are committed to an equitable and inclusive workforce that represents many different cultures, backgrounds and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award winning Great Place to Work culture means:

- A competitive compensation package including annual bonus plan, health insurance, and on-site car parking
- A complimentary gym membership
- A monthly dry cleaning allowance for your business wardrobe
- Free team member meals served fresh daily
- 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000+ hotels located in 122 countries and territories around the world
- Food & Beverage discounts so you don’t just stay when you travel but also enjoy dining experiences 
- Flexibility so you can Thrive and make space for what matters most
- Working alongside an experienced and dynamic leadership team in our hallmark property, this role provides an exceptional opportunity for growth and Hilton career progression 


In addition to the expanded responsibilities of the role, key areas of focus will include;

- Manage the implementation of the Human Resources Strategy for the hotel that takes into consideration the current hotel and market situations as well as the desired future situation, detailing key actions and initiatives to bridge any gaps.
- Provide a proactive, tangible commitment to the career development of individuals at all levels, and in conjunction with the leadership team maintain a regularly updated Succession Plan and High Potential List.
- Provide a high level of support to coach managers and supervisors to an appropriate level of skill to effectively engage, manage and motivate their team to perform to a high level within the company guidelines and practices.
- Play the lead role in bringing our purpose to life throughout the business ensuring that Hilton is the most hospitable company int he world and that everything we do is linked to our Purpose.

             People & Culture 

- Execute an effective Global Team Member Survey process. Ensure leaders in the business are skilled and equipped to drive strategies to increase engagement and the leadership team acts on team member feedback. 
- Oversee the management of best in class recruitment procedures that ensure Hilton is first to mind in local market when candidates consider employment in the hospitality industry. Ensure an exceptional candidate experience that allows us to recruit the best talent and retain engagement with unsuccessful future talent.
- Bring to life Thrive at Hilton’ initiatives including the successful implementation of best in market flexible work practices as well as initiatives that lead market in rewards, environment and career.
- Provide a framework within which the provision of coaching, counselling and wellbeing services are available for all employees, through their Department Head or through the Human Resources Department.
- Oversee a budget that supports activities to engage team members in social interaction activities with each other as well as local community partnerships, charity, youth employment and initiatives associated with Hilton’s ESG program - Travel with Purpose.
- Responsible for keeping up to date with changes to immigration legislation and liaise with the Department of Immigration or the hotel’s migration agent as required.
- Ensure the hotel has full representation in Hilton and local industry awards including assessing categories for best fit and writing award nominations.
- Ensure the coordination of the hotel’s HR team, managing workload and duties to ensure the HR strategy is achieved and the wider hotel team is well-supported.

             Learning & Talent Development 

- Ensure Learning and Development activities are effective, addressing skills gaps and creating a Learning for Life Culture.
- Ensure the successful passing of any Hilton Quality Assurance audits with respect to training requirements.
- Support leaders to fully engage their team for the annual Performance Review Process ensuring that every team member understands their performance rating and can perform to the expectations of the company.
- Submits timely Apprenticeship Claims and liaises with finance for allocation of funds accordingly.


- Actively utilise guest feedback from local questionnaires, Guest Experience Stay reports, and QA, as a basis for highlighting people related issues, and for identifying training needs through the analysis of trends.
- Promote a service philosophy of filling the earth with the light and warmth of hospitality, bringing Hilton’s values to life in the everyday actions of Team Members to our guests. 


- Adheres to Human Resources departmental operating expenses as laid out in the plan and subsequent forecasts, and as directed periodically by the General Manager.
- Prepare, deliver and accurately manage a Human Resources budget that is forward looking ensuring that the hotel is appropriately funded to ensure that team members are engaged, skilled and equipped to produce the best possible business results.
- Maintains involvement in, and complies with, the hotel budget, forecasting, P&L reviews and key business goals.
- Lead fortnightly payroll sign offs in the hotel’s Timekeeping and Attendance system – UKG Dimensions ensuring compliance with Fair Work and Award Requirements.

             Reporting & Compliance

- Be fully conversant with Hospitality Industry General Award (HIGA) and any other relevant industrial relation or superannuation legislation to ensure compliance.
- Ensure the appropriate management of leave balances across the hotel to support a work life balance.
- Manage the Grievance and Performance Management Process, providing support for both parties, and ensuring a meaningful resolution is achieved minimising any escalated industrial and/or legal matters for the business.
- Ensure the high data integrity and appropriate record keeping of all human resources data.
- Facilitate the annual HR Peer Audit, achieving a passing score.
- Prepares for and attends fortnightly Ownership group calls and monthly Ownership meetings, liaising directly with Ownership group representatives as required.
- Coordinate timely and accurate reporting submissions including for the WGEA Report


- A minimum of 2 years’ experience in a Senior HR Management position
- A Degree level qualification in Training, Human Resources, Business or related field
- Previous experience within the hospitality industry and workforce of 350+ team members desirable
- A sound understanding of Industrial Relations and local legislations including with the Hospitality Industry General Award
- Previous experience in customer service, preferably in the hotel, hospitality or retail sectors 
- Exceptional interpersonal, organisation, and communication skills
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Demonstrated trust and confidentiality as a member of the Human Resources Team 
- Ability to take a proactive approach to Workplace health and safety and workers compensation. 
- Previous experience using  hotel systems – Dimensions, Micropay, Taleo – advantageous
- An outstanding coach and leader, committed to personal career development for team members and Managers.
- A passion and enthusiasm to be part of a winning team
- Provides consistent and professional support to all team members 

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