Hilton Surfers Paradise has an opportunity to join our friendly and committed Sales Team in the full time role of Event Sales Coordinator. Reporting to the Conference and Events Sales Manager, the Event Sales Coordinator promotes, sells and controls events for our event spaces which includes 5 meeting rooms and unique outdoor event spaces within the Hotel.
What will I be doing?
As an Events Sales Coordinator, you will be responsible for the coordination of confirmed events and groups at the Hotel. As Events Coordinator you will be given hands-on development within a busy Department and will be directly responsible for:
Building strong relationships with clients, and develop an understanding of their needs and expectations. To provide custom solutions to match, in order to deliver a successful event
Host and facilitate pre-event meetings between the hotel and client, to include site inspections, networking opportunities and any other required meetings.
Demonstrate strong customer focus, whilst ensuring clear communication is maintained with all relevant departments during the event planning process
Develop and maintain a broad range of product knowledge about the hotel.
Be aware of the key revenue goals and targets of the department, and focus all activities towards achieving these goals
Actively maximise incremental revenue through upselling strategies.
Ensuring accuracy of post event billings and develop relationships to drive loyalty and the re-contracting of business.
Deliver exceptional customer service to our clients ensuring their expectations are exceeded every time
What are we looking for?
An Event Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Prior Conference & Events experience, preferably within a hotel / leisure environment
- Strong influencing and communication skills and an ability to handle a variety of clients and events
A passion for customer service and events
- Excellent organisational, planning and administrative skills
- Proven sales skills and ability to develop strong relationships
- Experience with Delphi will be highly regarded
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