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Cluster IT Manager (from October 2023)

As Cluster IT Manager, you will be responsible for the day-to-day support of IT systems for both the Hilton Amsterdam and Waldorf Astoria Amsterdam (business systems, office systems, computer networks, and telephone systems throughout both hotels). You will provide local IT leadership under the direction of hotel management and regional Hilton guidelines.

What will I be doing?


As Cluster IT Manager, you will ensure the quality and delivery of IT systems for both the hotels and their guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the Cluster IT Manager will perform the following tasks to the highest standards:

·Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages.

·Take full ownership of all hotel technology that can be exposed to cyber threats, including back of house, guest facing, security, AV, Engineering and other IT systems.

·Ensure the hotels compliance with Corporate IT Standards, including the effective delivery and communication of IT System procedures and policies.

·Follow project plans to ensure implementation and upgrades of all IT systems and local projects are completed on-time and within budget and scope.

·Provide the hotel with business solutions using Technology including installing, diagnosing, repairing, maintaining, and upgrading all hardware/software to ensure optimal performance.

·Engage with IT service providers as required to support hotel management with incidents and problems, and to monitor that agreed service levels are met consistently.

·Troubleshoot IT problem areas in a timely and accurate fashion, providing regular updates to management and undertake end-user training as required.

·Support the local leadership team in delivering optimal IT Support, Security and optimization Services, which assist hotels performance on behalf of Hilton and the owner.

·Establish annual hotel IT budgets for both Capital Spent and Operating Cost based on local requirements and Corporate Issued Guidelines. Prepare and manage CAPEX and Expenditures.

·Manage vendor relationships, including research and evaluation of current and potential service and product providers

·Manage IT assets life-cycle throughout the hotels. Maintain IT policies, standards, processes, systems with respect to risk, cost, control, compliance and business performance.

·Create SOP and best practices to support the Operational departments.

·Be visible, approachable and work as an effective member of the hotel team.

·Participate in hotel department head / monthly meetings.

·Ensure effective communication with the hotel teams.

What are we looking for?

IT Managers serving Hilton brands are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

·Previous IT management experience, preferably in the hotel, leisure, and/or service sector.

·Understanding of hotel operations and on how IT impacts the operation.

·Experience of all Microsoft systems.

·Experience of hotel applications preferred.

·Excellent organizational and interpersonal skills.

·Current technical skills and knowledge of technology.

·General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology.

·Ability to plan ahead and develop contingency plans, where necessary.

·Effective communication skills, with the ability to clearly and concisely express ideas both verbally and in writing for both 1:1 and group settings.

·Absolute discretion and confidentiality regarding sensitive information.

·Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.

·Proficient in network management (i.e. technical) skills with the ability to quickly learn new programs/ tools and train staff.

It is advantageous in this position if you demonstrate the following capabilities and advantages:

·Ability to work in a team.

·Excellent attention to details.

·Excellent communication skills.

To apply : https://jobs.hilton.com/emea/en/job/HOT09DER/Cluster-IT-Manager-from-October-2023

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