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Director, Operations-United States-Berkeley-Claremont Club & Spa - A Fairmont Hotel

Summary of Responsibilities:  Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
  • Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
  • Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
  • Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
  • Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
  • Ensure full compliance to Hotel operating controls
  • Actively involved in the recruitment process of leadership positions within the operating departments
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned

 

Qualifications:

  • Previous experience in a senior leadership role, within a similar hotel brand required
  • Extensive Hotel operations experience required
  • Demonstrated knowledge of budget planning and financial controls
  • Computer literate in Microsoft Windows applications required
  • University/College degree in a related discipline preferred
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

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