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Meeting & Events Office Manager M/F - Pullman London Saint Pancras

Pullman London St Pancras invites you to be a part of a vibrant and upscale hotel. Where we give our guests an experience where creativity knows no boundaries. Following a £15M transformation of the hotel and being the first Pullman hotel to open in the UK. We are part of a global brand of 100+ hotels worldwide and part of Accorhotels. 

Come and be a part of our vibrant and gutsy sales team with 17 individual event spaces including the creative Shaw Theatre. The successful applicant will be highly organised, creative and driven. 
Your role will include managing and directing all aspects of the Meeting & Events Sales department and to ensuring the department meets and exceeds the budget and maximises the conference and events revenue and profit, through active selling and commercial management techniques. 

Summary:

Your role will include managing and directing all aspects of the Meeting & Events Sales department and to ensuring the department meets and exceeds the budget and maximises the conference and events revenue and profit, through active selling and commercial management techniques. 

  • Diary Management to ensure the Business on the Books is the most profitable for the hotel.
  • To establish yielding policies for optimizing meeting space with F&B, Sales & Revenue Management
  • To co-ordinate meeting organiser and client show rounds to hotel
  • Ensure all enquiries are dealt with promptly and in line with Accor standards
  • Set daily/weekly targets for the team
  • To proactively phone existing clients for repeat business
  • To participate in the weekly/monthly revenue meetings, ensuring agreed outputs & activities take “total revenue” into consideration
  • To monitor & share revenue trends to support revenue driving/maximizing actions This includes forecasts, channel delivery, pace, market segments, Turn Down, SpendPAR, Conference measures
  • To develop SOP’s and monitor to ensure are in place
  • Competitor board spotting
  • To participate in client events in the hotel in conjunction with sales department
  • To co-ordinate and implement any conference or promotional offers within the conference/meeting/events market in line with hotel strategy 
  • To recruit, induct and train employees in a systematic process and professional way to meet the needs of the business. Develop training plans for each team member 


Advantages:

Of course, you will be offered a number of great benefits such as:

  • Competitive Annual Bonus Scheme
  • 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
  • Hotel accommodation and other discounts worldwide in all 94 countries we are in!
  • Free stays at AccorHotels within the UK & Ireland
  • Friends and Family hotel accommodation discount rate
  • Child care vouchers and Cycle to work scheme
  • The list goes on…. discounts with Europe car and Eurostar

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