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Assistant General Manager (M/F) - Hotel ibis London Gatwick Airport - West Sussex - United-Kingdom

Economy London hotel located within London Gatwick Airport area. This 141 bedrooms hotel with F&B operations runs at a very high occupancy with high levels of customer service within a competitive market.

General Missions:

  • Assist the General Manager in his role of leader, manager, administrator and salesman
  • Participate in the hotel's organisation and manage the accommodation and/or restaurant team in line with the Brand's Human Resources policy, while respecting the guest/customer promise and current regulations
  • Be readily available for the teams and hotel guests, and work with the General Manager to ensure a high level of quality for all services
  • Replace the General Manager when he is not on site
  • May be expected to carry out one or more cross-functional missions for the region or network

Key responsibilities:

Guest relations

  • Create a relationship with the guest throughout their stay, by being readily available and coming up with a solution to all their needs, thus gaining their loyalty
  • Handle any complaints by finding suitable solutions
  • Convey the brand's spirit among the guests
  • Ensure a flexible organisation so as to provide solutions adapted to the needs of the guests

Professional technique / production

  • Coordinate and organise the services available to guests on a daily basis
  • Take responsibility for the Accommodation and/or Restaurant services on offer through the implementation of service standards
  • Ensure that sub-contracting contracts comply with the quality and profit targets
  • Team management / cross-functional involvement
  • Managerial responsibility over all of the teams under their authority
  • Facilitate the development of their staff by helping to bring out the best in them and by supporting them in their career development
  • An assessor in the Actors programme, they oversee the process and participate in the development of skills of the hotel employees through the Skills references.
  • Participate in the recruitment and integration of new employees
  • Carry out annual appraisal interviews 
  • Participate in putting together the hotel's training plan
  • Contribute to team spirit and openness and maintaining a good working atmosphere through hands-on management
  • Use the Equipe tool, to draw up the employees work schedules, ensuring that manpower is organised in relation to the hotel's activity and in line with local regulations
  • Responsible for applying the current labour laws


  • Be aware of and involved in the hotel's local environment 
  • Participate in the commercialisation of the hotel in the immediate catchment area and keep up to date on the competition and the other ACCOR brands
  • Check the validity and updating of information (description, rates, ...) for their hotel on TARS and the various websites
  • Oversee the quality of the hotel's services and performance through guest comments from the GSS
  • Work with the General Manager to draw up a sales action plan for the hotel and oversee its implementation
  • Participate in inter-hotel synergy, maintaining a good working relationship with the other Accor hotels in the market place
  • Supervise the organisation and running of the hotel's different points of sale


  • Participate in elaborating and overseeing the hotel's budget 
  • Participate in investment proposals
  • Participate in the analysis of results and the implementation of any necessary corrective actions
  • Participate, on a daily basis, in the management of openings and closings in the TARS database, respecting the "guest mix", so as to optimise REVPAR
  • Responsible for placing orders with referenced suppliers and manages purchasing for optimum efficiency in compliance with pre-defined ratios
  • Check daily invoicing, cash operations and activity reports
  • Carry out inventories in compliance with administrative and financial procedures
  • Assist the General Manager in administrative tasks and elements relating to staff management

Hygiene / Safety / Environment

  • Contribute to the safety of people and belongings by anticipating and preventing risks
  • Oversee the application of health and safety rules

Skills :

Level of Education : Vocational educationAreas of study : Hospitality ManagementProfessional experiences : 3 to 5 yearsLanguages essential : English (Primary tongue)

Additional information:

  • Fixed-term contract : No
  • Status : Full Time
  • Anticipated Start Date : 01-11-2016

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