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Assistant Banquet Manager - The Fairmont Hotel Macdonald

Edmonton's "Chateau on the River" This historic Chateau on the River features 198 spacious rooms and suites, combining traditional décor with a high level of personal service. Fairmont Gold was introduced in June 2016, an elevated experience of a hotel within a hotel; this product will further cement Fairmont Hotel Macdonald’s reputation as the best, most luxurious hotel in Edmonton. Restaurants include the Confederation Lounge and award-winning Harvest Room, both with spectacular river valley views and seasonal outdoor terraces.

Summary of Responsibilities:

Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following:             

  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the Banquet team in all aspects of the department and ensure service standards are followed
  • Handle guest concerns and react quickly and professionally
  • Train Colleagues and supervisors in the absence of a trainer
  • Balance operational, administrative and Colleague needs
  • Contribute to departmental meetings
  • Review all banquet event orders to ensure proper set-ups are in place
  • Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
  • Ensure proper staffing and scheduling of all Banquet Colleagues in accordance to productivity guidelines
  • Looking after Out Door Catering Events
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned

Qualifications:

  • Previous leadership experience in Food & Beverage/Banquets is Must 
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment , different shifts
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada.

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