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Night Reception Supervisor (Team Leader) M/F

Designed for natural living Novotel, the Accor group’s mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations. With a homogenous service in all its hotels, Novotel contributes to the well-being of business and leisure travellers: spacious and adaptable rooms, balanced meals 24/7, meeting rooms, caring staff, dedicated children’s areas and fitness rooms. Novotel hotels are also pioneers of sustainable development by participating in the Green globe global certification programme.

Overview of duties:

  • Ensures guests have a smooth running stay at the hotel.
  • Organises the customer welcome and care provided by his/her team
  • Supervises the work of the receptionists on his/her team
  • Helps meet the department's quantitative and qualitative targets
  • Implements brand and Group projects and identity features (@ll the keys to the city, service certification, A Club, ABA etc)
  • Acts as Duty Manager in the absence of the Night Manager
  • Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
  • Takes into account and anticipates guests' needs
  • Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
  • Conveys the hotel image

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